Tracking order
How to Track Your Order
At ZephyrChime, we want to make sure you can easily track your fashion items (T-Shirts, Tops, Pants, Skirts, Cardigans, Sweaters, or Jumpsuits) every step of the way. Here's how our order tracking process works:
Order Processing Timeline
- Order Confirmation: You'll receive an email with your order details immediately after purchase.
- Processing: We prepare your items within 1-2 business days.
- Shipping Notification: When your package ships, we'll send another email with your tracking number.
Tracking Your Package
Once shipped, you can track your package using the tracking number provided in your shipping confirmation email. We recommend using these reliable third-party tracking services:
17Track
A global package tracking platform that supports multiple carriers worldwide:
How to use: Simply enter your tracking number on their homepage and click "Track" to see real-time updates about your package's location and estimated delivery date.
What to Do If You Have Issues
- If your tracking information hasn't updated for several days, this may be normal as some carriers don't provide continuous scans.
- If your package shows as delivered but you haven't received it, check with neighbors or your building's mail room.
- For any other tracking concerns, please contact our customer service team through the contact form on our website.
Note: Delivery times may vary depending on your location and the shipping method selected during checkout. International shipments may take longer and may require additional customs processing time.