Privacy policy
Information We Collect
At ZephyrChime, we collect the following types of personal information when you interact with our website:
- Contact Information: Name, email address, shipping/billing address when you place an order
- Payment Information: Credit card details processed through secure payment gateways (we do not store full payment details)
- Device Information: IP address, browser type, operating system through cookies and similar technologies
- Usage Data: Pages visited, products viewed, time spent on site
How We Use Your Information
We use collected information for the following purposes:
- To process and fulfill your orders for our clothing products
- To communicate about your order status and provide customer support
- To improve our website functionality and user experience
- To send promotional offers (only with your explicit consent)
- To prevent fraud and enhance security
- To comply with legal obligations
Data Sharing and Disclosure
We may share your information with:
- Service Providers: Payment processors, shipping carriers, and IT service providers under strict confidentiality agreements
- Legal Requirements: When required by law or to protect our legal rights
- Business Transfers: In case of merger, acquisition, or sale of assets
We never sell your personal information to third parties.
Data Retention
We retain your personal information only as long as necessary:
- Order information: 7 years for tax and accounting purposes
- Marketing preferences: Until you withdraw consent
- Website analytics: 26 months
Your Rights
Under GDPR, CCPA and other privacy laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Object to or restrict certain processing
- Withdraw consent for marketing communications
- Lodge a complaint with a supervisory authority
To exercise these rights, please contact us through our website contact form.
Data Security
We implement appropriate technical and organizational measures including:
- SSL encryption for all data transmissions
- Regular security assessments
- Limited access to personal data
- Secure payment processing
Cookies and Tracking Technologies
We use cookies to:
- Remember your preferences
- Analyze website traffic
- Improve our services
You can manage cookie preferences through your browser settings. Essential cookies cannot be disabled as they are necessary for website functionality.
International Data Transfers
As an international business, your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws through Standard Contractual Clauses or other approved mechanisms.
Children's Privacy
Our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.
Policy Updates
We may update this policy periodically. The effective date at the top indicates when changes were last made. We encourage you to review this policy regularly.
Contact Us
For any privacy-related inquiries or to exercise your rights, please use the contact form on our website.