Faq
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 3-5 business days within the US and 7-14 business days for international orders. Delivery times may vary depending on your location and customs processing.
Do you offer express shipping?
Yes, we offer expedited shipping options at checkout. Express shipping delivers within 1-2 business days for domestic orders and 3-5 business days internationally.
Where do you ship from?
All ZephyrChime orders are processed and shipped from our warehouse in Los Angeles, California.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Final sale items cannot be returned.
How do I initiate a return?
Please visit our Returns page and follow the instructions to generate a return label. Once we receive your return, we will process your refund within 3-5 business days.
Do you offer exchanges?
Currently, we only process returns for refunds. If you need a different size or color, please place a new order and return the original item.
Product Care
How should I care for my ZephyrChime clothing?
We recommend following the care instructions on each garment's label. Most of our items should be washed in cold water and laid flat to dry to maintain quality.
Do your clothes shrink?
When properly cared for according to the instructions, our garments maintain their original size. We recommend avoiding high heat when washing and drying.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Sizing & Fit
Where can I find size charts?
Detailed size charts are available on each product page. We recommend measuring yourself and comparing to our measurements for the best fit.
Are your sizes true to standard sizing?
Our sizing follows standard US measurements. If you're between sizes or prefer a looser fit, we recommend sizing up.
Other Questions
Do you offer gift wrapping?
Currently, we don't offer gift wrapping services, but all items arrive in our signature packaging suitable for gifting.
How can I contact customer service?
For any questions not answered here, please use our Contact Us form. Our team typically responds within 24-48 hours.